Do all the courses play audio and require a sound card?

Our Sales Pre-license and all of our Continuing Education (CE) courses play audio and will require a sound card to play correctly.

The practice exam courses do not have audio. Therefore, they do not require a sound card.

I'm trying to view the Demo course, but nothing happens.

First, make sure you are clicking on the "Click here to launch the demo" link. If this does not work, then check the following:

1. Make sure you disable any pop-up blocker, pop-up killer, pop-up swatter, or any other kind of program that prevents pop-up windows from opening.
2. Make sure your firewall will allow pop-up windows.

Unlike other courses on this, the Demo course opens into a new window, and some popup blockers will keep that window from opening.

After I enter my ID and Password, the site acts like I have not logged in.

This site uses "session cookies" to keep track of who you are from one page request to the next. It appears that this feature is turned off in your web browser.

There are two types of cookies: 1) persistent cookies and 2) session cookies.

A persistent cookie is a small file saved on your hard drive by your web browser. First party cookies allow some web sites to remember you and your preferences from one visit to the next. 3rd party cookies are often set by banner advertisements and may be used to track the websites you visit. Many people turn off presistent cookies (at least 3rd party cookies) for privacy reasons.

Session cookies are very different from persistent cookies. Session cookies are stored in the browsers memory and are automatically deleted when you close or shutdown your browser. Session cookies are used to track who you are from one page request to the next, and they are often used on sites that require you to login (like this site). Session cookies to not disclose any personal privacy information.

To turn on session cookies in Internet Explorer:

1. Click on the Tools menu.
2. Click on Internet Options menu item.
3. In the Internet Options dialog box, click on the Privacy tab.
4. In the Settings area, click on the Advanced button.
5. In the Advanced Privacy Settings dialog box, make sure the "Always allow session cookies" button is checked.
6. Click on the OK button.
7. Click on the OK button.

Will these online courses work on my Mac?

Our courses have been tested with Internet Explorer 5.1 and higher on the Macintosh and Netscape Navigator 6.2 and higher on the Macintosh. The courses should run fine using the Safari browser, but we have not tested that yet. If you are using Safari, please let us know about your experience.